Shipping policy
SHIPPING AND DELIVERY POLICY
This Shipping and Delivery Policy explains how orders placed with Boltz Electronics are processed, dispatched and delivered.
Please read the delivery information applicable to your product before completing your purchase.
DELIVERY AREAS
Boltz Electronics currently supplies selected products to customers in the United Kingdom, United States and Canada.
Availability may vary according to the product, supplier, destination and logistics network.
Some remote, offshore or difficult-to-service locations may require additional arrangements or may not be available for delivery.
Where an additional charge or alternative delivery arrangement is required, Boltz Electronics will contact the customer before proceeding. No additional delivery charge will be imposed without the customer's agreement.
SUPPLIER-DIRECT FULFILMENT
Some products sold by Boltz Electronics, particularly large or specialist products such as massage chairs, are dispatched directly from approved manufacturers, suppliers or logistics partners.
Although a product may be shipped directly by one of our approved partners, the customer's purchase remains with Boltz Electronics.
Boltz Electronics remains the customer's point of contact regarding the order, delivery, cancellation, damage, faults and after-sales support.
ORDER PROCESSING
After an order is placed, Boltz Electronics may verify product availability, delivery information and fulfilment arrangements before dispatch.
Customers are responsible for providing a complete and accurate delivery address, postcode or ZIP code, telephone number and any other information reasonably required by the carrier.
If additional information is required to arrange delivery, we will contact the customer using the details supplied with the order.
If a product unexpectedly becomes unavailable before dispatch, Boltz Electronics will contact the customer and offer an appropriate solution, which may include an alternative product, revised delivery arrangement or full refund.
DELIVERY TIMES
Delivery estimates vary according to the product and destination.
For our large supplier-direct massage chairs, the standard estimated transit period is approximately 30 to 50 business days unless a different delivery estimate is displayed on the relevant product page or agreed with the customer.
Where the stated delivery period is calculated from dispatch, the estimated transit period begins when the product has been dispatched into the international logistics network.
Delivery estimates are provided in good faith based on the information supplied by our manufacturers and logistics partners.
International freight may be affected by customs processing, port congestion, severe weather, carrier disruption, public holidays and other circumstances outside the reasonable control of Boltz Electronics.
Where we become aware of a significant delay, we will make reasonable efforts to keep the customer informed.
Nothing in this section limits any rights the customer may have where goods are not delivered within an agreed delivery period.
TRACKING
Where tracking is available, tracking information will be provided once the order has entered the appropriate stage of the delivery network.
Large international products may travel through several carriers or logistics partners during their journey.
As a result, tracking information may not update continuously during every stage of international transportation.
Customers may contact Boltz Electronics if they require assistance interpreting tracking information or obtaining an update on an order.
SHIPPING CHARGES
Where a product is advertised with free standard delivery, no separate standard shipping charge will be added to the customer's order for an eligible destination.
Any exceptional delivery charge relating to a remote or specialist destination will be disclosed and agreed with the customer before the order proceeds.
Boltz Electronics will not impose an undisclosed delivery charge after an order has been completed.
CUSTOMS, DUTIES AND IMPORT TAXES
Where a product is specifically supplied on a Delivered Duty Paid (DDP) basis, the agreed delivery arrangement includes the applicable freight, customs clearance, duties and import taxes covered by that DDP arrangement.
For products advertised by Boltz Electronics as including DDP delivery, customers should not be required to pay additional import duties covered by that arrangement when the product arrives.
If a particular product or destination is not supplied on a DDP basis, any potential customs duties, taxes or import charges will be disclosed where applicable before the customer completes the purchase.
Customers will not knowingly be presented with undisclosed import charges by Boltz Electronics after purchase.
LARGE AND HEAVY DELIVERIES
Massage chairs and certain other products sold by Boltz Electronics are large and heavy and may require specialist freight delivery.
Customers should ensure that the delivery address is accessible to an appropriate delivery vehicle.
Where relevant, customers should also consider doorways, corridors, stairways, lifts and other access restrictions before ordering.
Unless expressly stated otherwise, delivery does not automatically include installation, assembly, movement to a particular room, removal of doors or furniture, disposal of packaging, or removal of an existing product.
Where a specialist delivery service includes additional services, these will be stated separately.
DELIVERY APPOINTMENTS
For certain large products, the final-mile carrier may contact the customer by telephone, email or text message to arrange or confirm delivery.
Customers should therefore provide accurate contact information when ordering.
Where an appointment has been agreed directly with a carrier, customers should make reasonable arrangements to be available to receive the delivery.
INSPECTION ON DELIVERY
We strongly recommend inspecting the external packaging of large or high-value products when they arrive.
If packaging appears significantly damaged, where reasonably possible please photograph the packaging before opening it.
After opening the product, please inspect it carefully.
If there is visible transit damage, missing components or another obvious problem, contact Boltz Electronics as soon as reasonably possible and retain the packaging.
Photographs or video of the packaging, product and damage may be requested where reasonably necessary to investigate the matter with the carrier or manufacturer.
Where possible, we recommend reporting obvious transit damage within 48 hours.
Failure to report damage within 48 hours does not remove any statutory consumer rights.
DAMAGED, LOST OR INCORRECT DELIVERIES
If an order is lost in transit, arrives damaged, contains the wrong product or is otherwise affected by a delivery problem, please contact Boltz Electronics.
We will investigate the matter with the relevant supplier, manufacturer and/or carrier and provide the remedy required under applicable consumer law.
Customers should not arrange an unauthorised return of a large product without first contacting Boltz Electronics.
RISK DURING DELIVERY
For consumer orders, responsibility for the goods during transportation remains with Boltz Electronics to the extent required by applicable law.
The use of a manufacturer, freight forwarder, courier or other delivery partner does not remove the customer's statutory rights against Boltz Electronics.
CHANGES TO DELIVERY DETAILS
If you need to change your delivery address, please contact Boltz Electronics as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered the dispatch or international freight process.
Customers should therefore carefully check their delivery details before completing checkout.
FAILED DELIVERY
If delivery cannot be completed because incorrect information was supplied, access was unavailable, an agreed delivery appointment was missed, or the customer refused delivery without authorisation, additional storage, redelivery or return costs may arise.
Any such costs will only be charged to the customer where it is reasonable and legally permitted to do so.
DELIVERY DELAYS
The delivery times displayed by Boltz Electronics are estimates unless expressly stated to be guaranteed.
International deliveries can occasionally experience delays outside our reasonable control.
If a significant delay occurs, please contact us and we will investigate the shipment.
Nothing in this policy removes any statutory rights relating to late or failed delivery.
CONTACTING US ABOUT A DELIVERY
For questions regarding an order, tracking information, delivery arrangements, damage or another shipping issue, please contact Boltz Electronics using the contact details provided on our website.
Please include your order number and the name used to place the order so that we can locate the shipment as quickly as possible.
YOUR STATUTORY RIGHTS
This Shipping and Delivery Policy operates alongside applicable consumer protection law and does not exclude, restrict or replace statutory rights that cannot legally be excluded.
For UK customers, applicable consumer rights remain protected under UK consumer law.