“Returns & Refunds
At Boltz Electronics, we want you to be confident when placing an order with us.
If you change your mind about an eligible purchase, please contact us as soon as possible after receiving your order. Where applicable, customers purchasing online have statutory cancellation rights under UK consumer law.
Before returning any item, please contact Boltz Electronics so that we can provide the appropriate return instructions. Please do not return products to an address shown on packaging without first contacting us, as return arrangements may vary between products.
Unless the product is faulty or otherwise covered by your statutory rights, returned items should be kept in suitable condition and, where reasonably possible, with their original packaging, accessories and documentation.
Large or bulky products may require specialist collection or return arrangements. Any applicable return collection or shipping costs will be explained before the return is arranged.
Faulty, damaged or incorrectly supplied goods will be handled in accordance with applicable UK consumer law. Your statutory rights are not affected by this returns policy.
Once an authorised return has been received and assessed, any refund due will be processed using the original payment method. Processing times may vary depending on the payment provider.
More detailed product-specific return information may be provided on individual product pages. If you have any questions about returning an item, please contact Boltz Electronics before arranging a return.”